What is the SYNC Summit price?
$319 Super Saver registration ends March 5, 2023 after registration launches. If you're unable to purchase your ticket at that time, early-bird registration starts immediately afterward.
If you are a ZIN™ Member in good standing and plan on attending the Zumba Instructor Convention, you can sign up through the Convention Website (convention.zumba.com) and choose the SYNC Summit sessions for your Friday and Saturday experience. Access to these sessions is included in your ZIN Convention registration at no additional cost to you. Super Saver registration ends March 2, 2023. If you're unable to purchase your ticket at that time, early-bird registration starts immediately afterward.
Are there any requirements to attend the 2023 SYNC Summit?
Yes. This event is exclusive to members of SYNC, the STRONG Nation™ Instructor Network. You must be a SYNC Member with an account in good standing at the time of registration and at the time of the event. In the event that your SYNC Account is not in good standing at the time of the event (August 11 - August 12, 2023), your event registration will be canceled and you will not receive a refund.
Will I get a certificate of completion for attending the SYNC Summit?
Will I get a certificate of completion or be licensed to teach any of the sessions I take (e.g., Personal Coaching etc.)?
The SYNC Summit Sessions are not trainings and therefore do NOT provide a license to teach that specific session. These sessions are intended to expand your knowledge of fundamental concepts and skills so you can apply them to your STRONG Nation™ classes. No certificate of completion will be given for attending these sessions.
In addition to what I have signed up for, what does every package include?
- Access to Saturday evening's Theme Party
- Access to the Zumba® Wear store
- Continuing Education Credits
Where will the SYNC Summit events be held?
The entire SYNC Summit event will be held in the south concourse of the Orange County Convention Center in Orlando, Florida. Everything will be located within walking distance from any of the hotels in our room block.
Do the hotel rates only apply to the dates of the SYNC Summit?
The Hyatt Regency Orlando will extend their $179.00 (plus tax) hotel room rate, the Hilton Hotel Orlando will extend their $179.00 (plus tax) hotel room rate, and the Rosen Centre will extend their $162.00 (plus tax) hotel room rate three days before and after the SYNC Summit dates.
What is the hotel room cancellation policy?
All reservations require a non-refundable deposit of the equivalent to one (1) one night's selected room rate plus tax ("Deposit"). This deposit may be reflected on your credit card statement as early as July 5, 2023 (subject to change without notice).
In the event a guest checks out prior to the reserved check-out date, the Hotel will charge an early departure fee of one night’s group room rate plus taxes. Guests wishing to avoid an early departure fee should advise the Hotel at or before check-in of any changes to the planned length of stay.
In addition to the Deposit, 2023 ZIN™ Convention’s official hotel accommodations agent, ConferenceDirect, will charge a $50 cancellation fee for any cancelled reservation(s) after May 15, 2023.
Resort Fees: Descriptions listed below will be added to the tax rate information. The resort fee is not included in the rate. You may display the hotel rates as shown above.
Hyatt Regency: Complimentary wifi * OPTIONAL Daily Resort Fee ($22-subject to change) includes: Fitness Center Access (fitness classes, pool activities, & bike rental); 10% off Spa treatments and merchandise; I-Ride Trolley Tickets (2); and 2 bottled waters per day. Covered amenities are subject to change.
Hilton: 50% off self-parking ($13.50) * MANDATORY Resort Fee ($13) includes: In room wifi, access to fitness center, Equipment rental for recreational activites, 10% discount on eforea spa services and merchandise, 25% discount on poolside cabana rentals, 15% discount at hotel restaurants and lounge (excludes Tropic's Pool Bar & Grill)
Rosen: Complimentary wifi * 50% off Self-Parking * No Daily Resort Fee (ancillary items charged upon usage)
What is the SYNC Summit cancellation policy?
Cancellation Fee Until March 23, 2023: $0.00
Cancellation Fee Starting March 23 - May 15, 2023: $175
Cancellation Fee after May 15: NO REFUND*
To cancel your SYNC Summit registration, contact our customer support team here.
*Same fee for what is considered a “no show.” If you do not cancel after May 15, 2023, you will not receive a refund.
In order to provide a safe environment for all registrants, this event will follow all relevant federal, state and local health and safety mandates, guidelines and protocols, including those put in place by the venue.
Can I transfer my SYNC Summit package to another SYNC Member?
If I can't make it to the SYNC Summit, can I apply my registration to other Zumba® products (e.g., Instructor Training Courses, STRONG ID merchandise, etc.)?
No, you will not be able to apply your registration to other STRONG Nation™ products or events. If you're unable to make it to the SYNC Summit, be sure to cancel as soon as possible to avoid the “no show” fee (please see cancellation policy FAQ).
When will registration for the SYNC Summit close?
The last day to register for the SYNC Summit will be August 8, 2023, unless the event sells out prior to that date. No registrations will be accepted after this date.
If I am also attending the Zumba® Instructor Network Convention, do I need to pay separately?
If you are a ZIN™ Member in good standing and plan on attending the Zumba Instructor Convention, you can sign up through the Convention Website and choose the SYNC Summit sessions for your Friday and Saturday experience. Access to these sessions is included in your ZIN Convention registration at no additional cost to you.
If my spouse or family member is attending the ZIN™ Convention, can I also attend?
As part of your entry to the SYNC Summit, Theme Party and Zumba Wear Store that are part of the ZIN Convention. To attend any of the Sessions, trainings or other events associated with ZINCON, you must be a ZIN Member in good standing registered for the ZIN Convention.
What type of floor surface will the SYNC Summit rooms have?
Rooms will have low-grade carpet, but gloves are still recommended for floorwork.
Will I receive credits for the sessions at the SYNC Summit?
Yes, you will receive Continuing Education Credits for sessions in this event.
Can my spouse attend the SYNC Summit if he or she is not registered for the event? What about my children?
Only officially registered attendees with a SYNC Summit credential will be allowed into the event.
Will there be STRONG ID merchandise for sale at the SYNC Summit?
Yes! You will have access to the Zumba® Wear Store, which will have STRONG ID merchandise.
Will there be special prices for apparel merchandise at the SYNC Summit?
All products will be priced at the already-discounted SYNC price, and some will be discounted to even lower event-only prices!
What is the return policy for apparel merchandise bought at the event?
There will be no exchanges and only returns will be accepted. Returns are only accepted from items purchased at the main Zumba® Wear Store. NO returns can be made from our outlet store or after the event is over.
Can apparel merchandise bought online be returned at the SYNC Summit?
No. All items bought on zumba.com need to be returned following Zumba's return policy.
What forms of payment can I use to purchase apparel merchandise?
MasterCard, Visa, American Express, Discover Card, US Dollars, Traveler's Check, Money Order and Cashier's Check. Please note that NO personal checks will be accepted.
Will there be a medical staff on site?
Yes. Emergency Medical Services will be available on site during convention hours.
Note: EMS will carry basic first aid supplies as well as over-the-counter medications, oxygen, and an AED (Automated External Defibrillator). They will be located in designated areas within The Hyatt Regency Hotel and Medical Room #6 at the Orange County Convention Center (OCCC).
When should I book my airfare?
Our advice is to save money on your airline ticket and book your flight as soon as possible!
Forest Travel Agency is the official travel agency for the SYNC Summit. Call 305-932-5560 to book flights at unbeatable prices.
When are registration hours?
Friday August 11, 2023 from 7:00am ET - 8:00am ET.
Can I pay for my SYNC Summit registration if I do not have a credit card?
Yes! We do not want you to miss out on several action-packed days of education, networking, and fun! Click Here to contact our customer support team so they can assist you with different payment options.
If I am feeling sick or experiencing any COVID-19 related symptoms on the day of the event, should I come to the event?
If you are sick or experiencing any COVID-19 related symptoms (including, but not limited to, a fever, cough, or shortness of breath), you should not attend the event.
Are there any COVID-19 guidelines or protocols in place for this event?
To ensure the safest environment possible to event registrants, this event will follow all local health and safety guidelines and protocols, including those put in place by the venue and local governmental bodies. As we get closer to the event, the applicable safety guidelines and protocols will be communicated to event registrants.